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How to send support emails to an internal mailbox

Ronspot allows administrators to direct support emails to an internal mailbox, ensuring that all support-related communications are handled within your organization.

Step 1: Access the general settings

  1. Log in to the Ronspot admin panel.
  2. In the sidebar menu on the left, click on Account.
  3. Under Account, select General settings.

Step 2: Update the support email address

  1. In the first tab named App settings, locate the field labeled Support email address.
  2. Change the default email address to your own internal email address.

Tip: This could be an email address managed by your IT or support team, ensuring all support queries are routed internally.

Step 3: Save the changes

  1. After entering your internal email address, click on the Confirm button to save the change.
  2. This update will take effect immediately, and all future support emails from users will be directed to the internal email address you specified.

By following these simple steps, you can ensure that all support-related emails are managed within your organisation, allowing for quicker responses and better internal tracking.