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How to Use Credits

Ronspot's credit system is a flexible feature that allows organizations to manage bookings. This guide will help you understand how to manage credits effectively within the app.

Depending on your company's configuration, the credit system may be turned on or off. 

 

Table of Contents

  1. Understanding Credits
  2. Is My Company Using Credits?
  3. How Many Credits Do I Have?
  4. How Often Do I Get Credits?
  5. How Many Credits Do I Need to Book a Space?
  6. Can I Still Book a Space if I Have No Credit Left?
  7. How Can I Gain Credits Back?
  8. What Happens to My Unused Credits?
  9. Why Is My Colleague Receiving More Credits Than Me?

 

Understanding Credits

Credits are free tokens that can be used to reserve resources like parking spaces. The credit system provides a way for companies to control and allocate usage of shared spaces.

The number of credits required for a booking, the specific weekdays that require credits, and how credits are allocated are determined by your organization's settings.

 

    Is My Company Using Credits?

    • If your company uses credits, you will see your credit balance displayed in the app, typically on the Calendar page, indicated by a coin icon in the top right corner.
    • If the credit system is turned off, you won’t see any credit-related information in the app. In this case, you can book spaces without worrying about credits.

     

    How Many Credits Do I Have?

    Keeping track of your credit balance is crucial to ensure you can make bookings when needed.

    To view your credits, navigate to the Calendar section. Your available credits will be displayed in the top right corner of the page, indicated by a coin icon.

    This balance shows the number of credits you currently have that can be used to book resources.

     

    How Often Do I Get Credits?

    The frequency of credit allocation is set by your organization and may occur either weekly or monthly.

    • Monthly Allocation Credits will be added to your account on the 1st of every month.
    • Weekly Allocation: Credits will be added to your account every Sunday.

     

    How Many Credits Do I Need to Book a Space?

    The number of credits required for a booking varies depending on the zone and the day you wish to book.

    When selecting a space to book via the Calendar or Map, the pop-up will display the number of credits needed for that specific booking. 

     

    Can I Still Book a Space if I Have No Credits Left?

    If your credits are exhausted, booking options may be limited. However, you should still be able to make a booking for the current day, subject to availability.

     

    How Can I Gain Credits Back?

    Credits can be regained by canceling unused bookings.

    If you cancel a booking:

    • Credits may be refunded back to your account, depending on your company's cancellation policy and the time of cancellation.
    • Refunds might be full or partial, based on how close the cancellation is to the booking time.

    If your credit balance has reached its maximum limit, any refunded credits will not be added back to your account. This is intentionally designed to prevent employees from accumulating more credits than their allotted weekly or monthly amount.

     

    What Happens to My Unused Credits?

    Any unused credits will be lost and won't carry over to the next period.

    The system is intentionally designed to prevent the accumulation of credits and to discourage overbooking.

     

    Why Is My Colleague Receiving More Credits Than Me?

    Credit distribution can vary based on several factors, and your company might allocate credits differently for different employees.

    Possible Reasons:

    • Role-Based Allocation: Some companies allocate more credits to certain roles or levels within the organization.
    • Usage Needs: Employees with greater or more frequent need for certain resources (e.g., parking spaces) might receive more credits.

    If you notice discrepancies, you can check with your HR department to understand the specific reasons behind the credit allocation.

     

    Understanding how credits work in Ronspot helps you manage your bookings efficiently. Keep track of your credit balance, know the policies around credit usage and refunds, and ensure you understand your company’s specific rules. If you have any further questions or concerns, don’t hesitate to reach out to Ronspot support or your organization’s administrator.