What are the most common questions about Ronspot workplace sensors and gateways?

Frequently Asked Questions — Workplace Sensors and Gateways

A reference for facilities managers, IT teams, and installation engineers covering common questions about Ronspot desk occupancy sensors and gateway devices.

Gateway Coverage

How many gateways are typically required for a building?

This depends on the layout of the building. As a general rule, one gateway can cover an entire open-plan floor. However, buildings with heavy concrete partitions, multiple separated rooms, or complex layouts may require additional gateways. A site survey is carried out before installation to determine the correct number and placement for your building.

What is the typical coverage area of a single gateway?

A single gateway typically covers one full floor of a standard open-plan office. Coverage varies depending on building construction materials, wall density, and floor size. The site survey will confirm coverage requirements for your specific environment.

Does one gateway normally cover an entire building, a single floor, or does it depend on the building layout?

It depends on the building. In straightforward open-plan environments, one gateway per floor is the norm. Multi-floor buildings will generally require one gateway per floor, and buildings with dense internal partitioning may require additional units per zone. Ronspot will advise based on your floor plan and site survey results.

Sensor Capacity

Is there a recommended maximum number of sensors per gateway?

No. There is no maximum number of sensors per gateway. A single gateway can support as many sensors as are deployed within its coverage area.

Gateway Placement and Installation

How is the optimal gateway location determined?

The optimal placement depends on the type of gateway being used. Gateways that connect via the customer's own network can be placed anywhere with access to a power outlet and a network connection, as signal coverage to Ronspot is handled over the wired or Wi-Fi network. Gateways that communicate over 4G need to be positioned where there is a strong and reliable 4G signal. This is assessed during the site survey prior to installation.

How does the installer verify that every sensor has a reliable connection to the gateway?

Once sensors are switched on and the gateway is online, connection status for every sensor can be viewed directly in the Ronspot backend. This allows the installer to confirm that each sensor is communicating reliably before the installation is signed off.

Gateway Connectivity and Power

What type of connection does the gateway use to communicate with Ronspot?

Gateways can connect to Ronspot in one of two ways. The first option is via the customer's existing network, either wired or Wi-Fi. The second option is via an integrated 4G connection using a built-in SIM card — in this case, no network connection from the customer is required. The appropriate gateway type for your deployment will be confirmed during the scoping process.

Does the gateway require a network connection from the customer, or does it work independently?

It depends on the gateway model deployed. Network-connected gateways require access to the customer's network in addition to mains power. 4G gateways require mains power only — they contain an integrated SIM card and connect to Ronspot independently over the mobile network, with no input from the customer's IT infrastructure.

For further questions about your sensor deployment, contact support@ronspotflexwork.com or open a ticket at help.ronspot.co.